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Delivery Policy

If your parcel (weighing ≦80kg per waybill) is sent before specified time on Monday to Friday (except Hong Kong/Macau public holidays)^, SF will arrange service upgrade for you. Parcels sent out in the morning arrive in the afternoon on the same day, failing which the customer can apply for refund of the basic shipment charges*. The existing charges remain unchanged.

 

  • Parcels sent and delivered within specified region in Hong Kong, please click here for details.
  • Parcels sent and delivered within specified region in Macau, please click here for details.

 

^ If the parcel is sent out after the specified send-out time on Monday to Friday or on Saturday, Sunday and Public Holiday, it will be delivered in accordance with the normal transit time of Hong Kong domestic parcels.

* Shall be confirmed that the delay in delivery is caused by SF and that the refund requirements are met. Refunded basic shipment charges will not include value-added service charges, etc.

 

It is recommended the peer companies to inquire our CS for confirming the guarantee transit time before placing the orders.

 

This Service shall be governed by both <SF's Terms and Conditions of Carriage> and Local Delivery Speed Up Service Terms and Conditions simultaneously.